Items must be returned or exchanged to Uptown Country Home in new, unused condition, and be in original packaging with tags attached. Shipping fees are non-refundable. The following items are non-returnable: items purchased on sale, one-of-a-kind items, and vintage items. Please contact us if you are unsure if the item can or cannot be returned. Please contact us within one week of receipt of a non-returnable item to report any problems. All sales become final 14 days after you receive the item(s). Returns and exchanges must be postmarked within 14 days of your receipt of the item(s). All Returns must be accompanied by the Merchandise Return Form included with your shipment and ship your item(s) back to us. To download a new form click here returnform.pdf. We will send you confirmation via email when your return is processed, and your refund issued. Please allow 1-2 weeks to process a return and issue a refund from the time we receive your item. There will be a $10 restocking fee, per rug, for all returned Dash and Albert rugs.

We strongly recommend shipping via UPS or FEDEX so you can track and insure your package. We cannot be responsible for items lost or damaged in the mail.

Please return items to:
Uptown Country Home Returns
3419 Milton Ave
Dallas, Texas 75214

Email: info@uptowncountryhome.com